Shipping / Payment / Ordering

SHIPPING & DELIVERY

An email confirmation will be sent for all online orders.
Whether received by phone, email, or online, your order will be dispatched on the next working day after full payment has been received. We deliver Australia-wide. For urgent deliveries, please contact us and we can arrange a courier at an additional cost.

All orders are shipped via regular Australia Post or Sendle. If you're not at home, Australia Post will notify you via the AusPost app, email, or SMS. If your parcel has not been matched to your MyPost account, Australia Post will leave a card for collection.

Orders using discount codes related to free shipping will be sent via regular Australia Post or Sendle and are not eligible for Express Post delivery.

SHIPPING RATES (Australia Only)

• FREE shipping on all orders over $110*

• NSW & VIC: Flat rate $9.99 for orders under $110

• Other states: Shipping calculated by weight at checkout

• * Free shipping applies to urban areas in NSW and VIC only and excludes remote areas in WA, QLD, and NT

*Free shipping is not available during promotional periods such as Black Friday or EOFY sales.

OVERSEAS ORDERS

Customers are responsible for paying any Duties & Taxes that may apply at the destination. Please check with your local Customs office for any fees that may be applicable.

When can I expect my parcel if I placed an order today and live within Australia?

We work really hard to get your order out quickly and it will be dispatched on the next working day after full payment has been received. Delivery to all NSW addresses should be within 2-3 days, however all other states should allow an additional 2-3 days for their delivery.

I live overseas and want to place an online order. How much will shipping be and how long will it take to arrive?

We deliver anywhere in the world. Shipping is calculated at checkout. If you have any concerns please email marketing@wotnot.com.au to discuss freight options. Please note that any additional Customs or Duties charged by the recipient's country, will be charged to the customer.

What payment method do you accept?

Payment can be made via credit card (Mastercard & Visa) and Paypal.

How can I track my order?

All orders are tracked via Australia Post. Once your order has been shipped you will receive an automatic email with the tracking number. If there are any delays with your order, you will also recieve an update from Australia Post with the expected delivery date for your parcel. If you select "Authority to leave" during checkout, we will not be held responsible if packages go missing. 

I am not happy with my purchase? Who can I contact to discuss?

Our friendly customer service team are available to assist - please contact us Mon-Fri 9am-5pm at marketing@wotnot.com.au and we will be happy to assist with your query.

The product I received looks different than the picture I saw on the website? Is it the same?

Due to intermittent changes in packaging design, the product you receive may differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification. 

Where can I purchase your products?

Our products are available at Chemist Warehouse, Priceline and in all good pharmacies and health food stores nationwide as well as online retailers. Please refer to our list of stockists: https://wotnot.com.au/pages/store-locator