Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@wotnot.com.au

ALLERGIES

All our products have been specifically designed for the most sensitive skin. They have been used and loved by eczema, psoriasis and rosacea suffers for many years. As with all products, we do suggest you patch test first to ensure no reactions. 

This is a natural preservative approved by the Australian Certified Organic Association (ACO). It is an extract of blue violet and acacia and smells lovely so is listed on the International Ingredients List as a fragrance!


We believe it is currently the most ‘natural’ safe, gentle and effective preservative available to cosmetic manufacturers. Naticide® is a vegetable-based fragrance which also acts as a very effective broad-spectrum antimicrobial preservative, it acts to inhibit the growth of bacteria, mould and yeasts. It is not an eye or skin irritant or a skin sensitiser. 

None of our products contain ingredients derived from milk and are lactose free. We care deeply about sensitive skin so please as with any product carry out a patch test before use. 

Most allergies to nuts are triggered by nut proteins, not nut oils. But when it comes to allergic reactions, many people choose to be extra cautious and avoid anything made with nut oils as well. For that reason, none of our products contain nut oils . To be extra safe please carry out a patch test before use. 

Just the beautiful aroma of the natural ingredients :) 

Our products do not conatin oats or derivatives thereof, so you should be all good! As with any sensitivity please patch test before use. 

We haven't had tests done to be classified as 'Gluten Free' however none of our products contain any ingredients that contains gluten so we believe we are gluten free. We always urge everyone to patch test before use to ensure no reaction to any of the natural ingredients is going to occur. 

Unfortunately we don't have any samples of our skincare at this time. However we feel confident that you will love Wotnot and so offer a $5 discount off any of the Wotnot products when you purchase anything over $25. Use the code NEWCUSTOMER at checkout to redeem this offer. 

Apply a pea-sized amount of product as close as possible to the most affected area and leave for 24 hours. If any sort of irritation occurs, discontinue use immediately. If you do not experience any irritation you are good to go and use as directed! 

BABY

When your bub has a rash breakout, free airflow is best. Wash your babies bottom gently and pat dry, let them be without a nappy for as long as you can. Before putting the next nappy on, gently apply some of our Nappy Rash Cream to the affected areas. Change the nappy as frequently as possible until the rash calms down. 

If your little one gets bitten by an insect or has a scratch from being inquisitive about his environment there is no better thing than to apply our Nappy Rash Cream. It helps soothe, relieve the itch and repair the skin. The procedure of putting this magical cream on little booboos also helps to calm your child and give him the reassurance that their carer is there for them. 

Yes our products are so gentle they are safe from birth. Although our baby sunscreen is super gentle and can be used on babies from 3 months of age, it is advised that babies under this age should avoid direct sun exposure. 

Our baby skincare range contains all natural ingredients however they are not meant to be consumed. Please see medical advice if you are concerned. 

BIO BAGS

The Wotnot biodegradable bags have 12 months product life when stored at 30C or less. Avoid direct sunlight and stay away from heat source. 

Our nappy bags are 100% compostable so worms will eat through them. Our bags can be added to all compost systems. Every compost system is different and breaks down all matter at a different rate. Our product is certified to the below standards: DIN EN 13432:2000-12 and ASTM D 6400:2004
 

In the two-steps of degradation process, the film is first converted by reaction with oxygen to smaller fragments (oxidized material) which will further biodegrade in the presence of oxygen, moisture and microorganisms. Then the molecules of the oxidized materials are small enough for microorganisms to begin ingesting the degraded plastic materials, yielding carbon dioxide, water and biomass (as the final materials). 

ENVIRONMENTAL

Our tubes are Australian made with 30-90% Recycled content (polyethylene – PE) sourced from an Australian company. This recycled material is FDA approved for direct food contact. Our tubes are manufactured using green energy from solar farms. 

YES! They are 100% recyclable and can be disposed in council recycling bins. 

We do not test on animals! We first test on our own bodies and then ask our tribe. Only if they all love it and want to use more of it, will we produce it for the wider audience :) We are so committed to this that we have turned down very large opportunities that would require animal testing. It's a big no for us!
 

No, they do not. We do not use or endorse the use of these. 

GENERAL QUERIES

Unfortunately we don't have any samples of our skincare at this time. However we feel confident that you will love Wotnot and so we are pleased to offer you a $5 discount off any of the Wotnot products when you purchase anything over $25. Use the code NEWCUSTOMER at checkout to redeem this offer. 

Due to Covid-19, testers have been temporarily removed from some stores. Once safe to do so, these will be available again. 

Our tubes are Australian made with 30% to 40% recycled polyethylene (PE) sourced from an Australian company. This recycled material is FDA approved for direct food contact. Our tubes are manufactured using green energy from solar farms, are 100% recyclable and can be disposed of in council recycling bins. 

We do not test on animals! We first test on our own bodies and then ask our tribe. Only if they all love it and want to use more of it, will we produce it for the wider audience :) We are so committed to this that we have turned down very large opportunities that would require animal testing. It's a big no for us! 

YES! All Wotnot products are pregnancy and breastfeeding safe, and they contain edible ingredients where possible. Always check the full ingredients list first before trying and we recommend doing a patch test first if possible. 

All Wotnot products are gluten free. Our products are not formulated with barley, rye, triticale or oats. The only grain used is brown rice flour in the baby wash and nappy rash cream.

All of our products are vegan apart from our natural sunscreen which contains beeswax which acts as a natural water repellent.
 

Wotnot does not include any palm oil in our products. However vegetable emulsifiers and emollients often come from a combination of vegetable sources including soya/coconut/palm oils etc. We request that any palm oil derived ingredient used in our products is from a RSPO (Roundtable of Sustainable Palm Oil) plantation. 

We do our homework! So our whole team in collaboration with our customers have done a lot of research into our ingredient choices:

Firstly is it edible and non irritating? If so it's in!
Next we look to ingredients that are approved by Certified Organic Associations and that are also non irritating. They're in! Lastly we look to ingredients that are high functioning, non irritating and listed as non toxic on the EWG datadase (https://www.ewg.org/skindeep/).  

In all of the above, the ingredients must be effective. There's no point having organic plant collagen in our face sunscreen if it doesn't have any advantage to your skin. We choose effective ingredients in a concentration to truely benefit the skin.
 

We are passionate about the well-being of children and for many years we have been supporting Bear Cottage to assist in it's important function as a children's hospice. A percentage of all our baby range sales goes to this amazing institution and we visit them personally and support them throughout the year.


Wotnot supports women in every way and we understand that there are women all over Australia who face domestic violence, both physical and emotional. This is why we have chosen to donate a percentage of sales from our beauty range to Women’s Community Shelters. We believe that it is important for women to support women. 

Wotnot offset all our carbon emissions through planting new trees in areas of deforestation. We are proud supporters of Carbon Neutral Australia where every purchase of our products goes towards reducing our carbon footprint! 


Carbon Neutral is an organisation that plants natives in a biodiversity hotspot 5 hours north of Perth - the plantings are a mix of trees and shrubs that regenerate degraded farm land, provide habitat for endangered species and trap carbon from the atmosphere. 

SHIPPING / PAYMENT / ORDERING

We are committed to taking care of our planet. We offset all our carbon emissions through planting new trees in areas of deforestation. 

Freight charges are dependent on State. Below is a breakdown of freight costs to your
area:
NSW - $7.99,
QLD/VIC/SA/ACT/TAS - $9.99,
WA/NT - $12.99 

We work really hard to get your order out quickly and it will be dispatched on the next working day after full payment has been received. Due to COVID-19 , we are experiencing longer than normal delivery times. Please bear with us as we work through these difficult times and allow an additional 2 weeks on top of the usual 2-10 days delivery time depending on the address given.  

Normal overseas shipping has been effected by Covid-19. Please call us on +61 2 8413 1960 to discuss freight options 

Payment can be made via credit card (Mastercard & Visa) and Paypal.

All orders are tracked via Australia Post. Once your order has been shipped you will receive an automatic email with the tracking number. If there are any delays with your order, you will also recieve an update from Australia Post with the expected delivery date for your parcel. If you select "Authority to leave" during checkout, we will not be held responsible if packages go missing. 

Our friendly customer service team are available to assist - please contact us Mon-Fri 9am-5pm at info@wotnot.com.au or call us on 1300 767 065 and we will be happy to assist with your query.

Due to intermittent changes in packaging design, the product you receive may differ in appearance from what you see on the website. We assure you that the ingredients inside are the same even if the product name, label or box has changed in appearance. If you have a question about a specific product you’ve ordered, please get in touch with us if you need further clarification. 

Our products are available at Chemist Warehouse, Priceline and in all good pharmacies and health food stores nationwide as well as online retailers. Please refer to our list of stockists: https://wotnot.com.au/pages/store-locator 

SKIN SENSITIVITIES

Yes! All our products have been specifically designed for the most sensitive skin and are endorsed by the Eczema Association. We use the finest, most gentle organic and natural extracts as close to mother nature as possible. Our products are all natural and are free from sulphates, petrochemicals, parabens, caustics and glycols. They're also free from toxins and known irritants like artificial fragrances. 

The healing properties in our products help calm and soothe inflamed skin. We care deeply about the pain and
discomfort suffered from sensitive skin so advise that as with any new product you patch test before use. 

All our products are desinged to be non irritating even to the most delicate skin but our stars in these areas are our baby range and family sunscreen. These products not only perform their function beautifully they are deeply enfused with skin benefiting and soothing ingredients. 

When your bub has a rash breakout, free airflow is best. Wash your baby's bottom gently and pat dry, let them be without a nappy for as long as you can. Before putting the next nappy on, gently apply some of our Nappy Rash Cream to the affected areas. Change the nappy as frequently as possible until the rash calms down. 

SUNSCREEN

Absolutely! Our SPF products are proudly reef-friendly as we don't use synthetic ingredients that are known to damage and harm coral reefs.

Our zinc is non-nano and has been independently tested by the CSIRO using laser particle diffraction. The zinc oxide used in Wotnot sunscreen is micron sized i.e. >1000nm (nanometers). Nano particles are defined as particles in a size ranging from 1-100nm. Wotnot zinc particles are 10-1000 times bigger than a nanoparticle and so are not expected to cross the barrier of the epidermis. The zinc oxide we use is specifically made for Wotnot 

Wotnot natural sunscreen is suitable for babies from 3 months of age. Babies under 3 months should avoid direct sun exposure. As with any product, if you feel that you or your baby may be allergy-prone then we recommend that you do a patch test before general use. Please ensure to read the ingredients and directions for use carefully: https://wotnot.com.au/products/30-spf-baby-sunscreen-100g  

Our sunscreen is rich in nourishing oils and being a natural product the ingredients may separate. It is best to massage and then shake the tube well before use. 

Wotnot natural sunscreen 100g and 150g contain beeswax which helps create a natural resistance to water but has not been tested for water resistance. We recommend that you use a water resistant product in the water and regardless of which sunscreen you use you should always reapply after being in the water or towelling dry. Our Face sunscreen is water-resistant for up to 2 hours. 

The vitamin e used in our sunscreen is vegetable derived and comes from a variety of oils, one being soy. We recommend you do a patch test on your skin before using. 

When we created our organic sunscreen our primary aim was to make it 100% natural. As a result there are no perfumes and it smells of the natural ingredients that go to make up the lotion. We think it smells like nature! 

Yes all our sunscreen products are physical sunscreens and protect the skin in exactly the way their name suggests: they create a physical barrier between your skin and the sun. These products don't absorb into the skin but remain on the surface. Physical sunscreens are naturally broad-spectrum, protecting against both UVA and UVB rays. The two most common ingredients in physical sunscreen that provide UV protection are titanium dioxide and zinc oxide.
 

No we like to keep things pure and simple so only use zinc oxide to provide UV protection.

Our sunscreen is TGA listed, has been independently assessed and tested to TGA requirements and awarded an SPF of 30+. While SPF 50 sounds like a significantly higher level of protection than an SPF30 the difference is not really in the amount of UV protection. An SPF 50 sunscreen will filter 98% of UV radiation while an SPF30 product filters 96.7% so the difference is not large. 


How these SPFs differ is around the length of time that each will protect you, but even this is not as simple as it seems. Everyone’s skin is different and each person’s skin can be exposed to the sun for different lengths of time before burning. 

Sunscreens extend the time before burning by a multiple of the SPF. Eg if you have fair skin and would normally burn in 10 minutes without any sun protection then an SPF 30 will give you 30 x 10 minutes protection while an SPF 50 will give you 50 x 10 minutes. The issue is that all sunscreens will rub off over time with normal activity and perspiration and so in some cases the higher SPF can give a false sense of security. Due to normal activity all sunscreens need to be reapplied regularly. 

While we have not carried out any comedogenic testing on our sunscreen, our formula uses all natural ingredients and does not contain any of the ingredients flagged as comedogenic (see http://www.acne.org/comedogenic-list.html )
  

The percentage of zinc oxide in all our sunscreens is 25%. We want only the best for you and this is one of the highest in the industry. 

Yes, zinc oxide would normally be white on the skin. We use a special type of zinc oxide that is made here in Australia and dispersed within jojoba oil which helps make it clear. 

Our sunscreen is safe to use on babies from as young as 3 months old. Babies under 3 months should avoid direct sun exposure. We are so happy to provide you with a safe and nourishing sun protection solution, that has been tried and tested for over 10 years for your baby once he or she turns 3 months old. 

Naticide is one of the preservatives approved by the ACO (Australian Certified Organic) association. It is an extract of blue violet and acacia plants. 

The preservatives in our face sunscreen are caprylyl glycol and octanohydroxamic acid. We take great care in chosing our ingredients and will always choose the most gentle and effective options available. 

Daily use of sunscreen is very important. The Skin Cancer Foundation say that regular daily use of SPF 15 sunscreen can reduce your risk of developing squamous cell carcinoma (SCC) by about 40 percent, and lower your melanoma risk by 50 percent. 

Our face sunscreen is firstly designed to provide high level broad spectrum protection. But we didn't stop there! After collaborating with our tribe we also added Cosmos approved plant collagen proven to help improve the appearance of fine lines and wrinkles by up to 16% when used daily over 8 weeks. And lastly our beauitful natural oils and extracts work to leave skin glowing ready to face the day or perfectly
primed before applying make-up. 

Sunscreen naturally wears off and regardless of the level of protection should be reapplied regularly, after swimming, towelling dry or prespiring. 

TANNING

The difference is in the amount of DHA in the lotion. The gradual tan lotion has half the amount of DHA therefore you can build up your preferred tan colour over the course of a few days, whereas the self tan lotion is a full coloured tan after 8 hours. The gradual tan is particularly popular with people who have pale skin and for use on your face. 

The DHA used in our lotion is COSMOS approved and derived from sugar cane. DHA is designed to react to the proteins and amino acids in the outer layers of the skin. Conventional tanning products use synthetic based DHA and often include chemical absorbers designed to penetrate the skin’s surface to develop a faster tan. These conventional tans can also contain ingredients like dyes, artificial fragrances, parabens, alcohol and petrochemicals. The side effect of the absorbers used to develop synthetic based tanning lotions, is that all the products chemicals are more easily absorbed into the blood stream. 

Whenever we create a product in collaboration with our tribe one thing always stands out. Our products have to deliver more! Our unqiue tanning lotions not only leave skin beautifully bronzed they are also packed with a blend of organic ingredients to naturally nourish and hydrate leaving skin silky soft to touch too. 

WIPES

Yes! One of our core company values is respect for all life including our planet, so our wipes are made from 100% bamboo fibre that is biodegradable and compostable.  

ALL "water" wipes on the market are made using more than 70% Polyester in each wipe. That's a lot of plastic going into landfill everyday. Our aim is to minimise our impact on our planet which is why our wipes are not only made using natural ingredients, but are also kind to our environment.

We couldn't find a manufacturer in Australia that could make our unique wipes, so we source the certified organic ingredients here and work with a reputable company in China. We put great value in the trusted relationships we have built with all our partners and personally travelled to the facility, to meet the people we would be working with, and ensure that our wipes would be made to the highest standard.

Unfortunately wet wipes require a waterproof seal so there are no wet wipes packaging that are biodegradable. Our packaging can be recycled in the soft plastics recycling bins outside Coles and Woolworths through Redcycle (https://www.redcycle.net.au/). 

Our wipes are certified compostable and biodegradable however they are not flushable. NO wipe is flushable even if it says it is. Wet wipes are too large for domestic waste pipes and urban sewer systems, resulting in fatbergs and costly plumbing bills for both consumers and councils. Our wipes can be used in compost toilets. 

Our wipes are 98% water. The remaining 2% is made up of nourishing, healing ingredients that are gentle to the most sensitive skin. They are also 100% biodegradable and compostable.  

Yes they are. They are packaged differently to cater for those that need a little (100g tube) and for those that need a lot (150g tube).